#ATT PAPERLESS BILLING PLUS#
What they are telling you is correct for YOUR PLAN.īoth AT&T Unlimited Choice Enhanced and Plus Enhanced plans qualify for the AutoPay and paperless billing credit. Very deceptive bait and switch practices on the part of AT&T!!!! But as you can see from my earlier post, the AT&T website clearly states "Credit cards, checking and Debit Cards qualify for the credit. "
In every case, I am told that the AutoPay credit ONLY applies if you are using a DEBIT card and that it will NOT be retroactive. In January, 2018, I changed to the AT&T Unlimited Plus plan for our 5 lines. I should have added more information to my original post. Very deceptive bait and switch practices on the part of AT&T!!!! [Per Guidelines: Keep it Relevant and wrote: But as you can see from my earlier post, the AT&T website clearly states " Credit cards, checking and Debit Cards qualify for the credit. " I've called on several occasions, talked to multiple AT&T reps, and have also used the Chat function. The AutoPay credit was still not applied. I just received the 3rd bill since making this change to my plan. I was also told that it would take 2-3 billing cycles for the credit to be applied but that it would be retroactive. (I've had AutoPay using a credit card since 2013) I was told at the AT&T store that I would still qualify for the AutoPay credit even though I was already enrolled. I was already enrolled in AutoPay using a credit card. Good luck and I hope to hear from you.I should have added more information to my original post. Is there any agency that can put a stop to companies running rough shod over their customers? I hope my comments will help you know that you are not alone and maybe ignite more people to come forward with their horrific stories of being taken advantage of rather than being treated with respect. It appears the FCC would rather ask the FOX if he ate the CHICKENS rather than do their job and investigate this issue as I requested. This would be very foolish in case power is out, or for some reason cox cable service is experiencing one of its many outages. I did not, never did, never would and never will sign up for paperless statements. She stated that it sometimes takes 2 months for the change to go through. I also told her that I received statements for July and August and that if I were signed up for paperless why did I receive them. I asked her to provide proof that I did and she said she would look into this and get back with me. She advised me that when I paid my June bill I opted for paperless billing. I receive a call from the person that was handed the FCC complaint. I never requested this, my request has been all along, and still remains, who changed me from PAPER to PAPERLESS? This morning I responded to the "REQUEST TO RETURN TO PAPER BILLING" with all the facts and within 15 mins. Then on 1-13-12 an email from Verizon "REQUEST TO RETURN TO PAPER BILLING" had been issued by me, however I did not read it until today, 1-16-12.
Later the same day I respond leaving a message for the CSR. On 1-12-12, I receive a voice mail call from Verizon advising me they had received the FCC complaint and wish to resolve the issue. I contacted the FCC and filed a complaint on 11-9-11. I then went in search of a source other than Verizon in my attempt to resolve this issue. I know for a fact I did not and would never had done so. One of them stated that I "opted in" when I paid my bill.
#ATT PAPERLESS BILLING HOW TO#
Knowing full well I did not enroll I responded and then went back and forth with 6 different CSRs advising me how to opt out, de-enroll and/or return to paper statements. The next day I received a response explaining how I can de-enroll from PAPERLESS billing. While there I decided to contact them using their contact web page as to why I did not receive my statements. I immediately went online and paid 11-1-11. I am busy like most people and failed to realize until Nov. I had been receiving paper statements and the last paper statement received was Aug. Hi, just registered for this forum in order to find other "DID NOT SIGN UP FOR PAPERLESS BILLING" people such as myself.
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